FAQ

Our jewelry is crafted from high-quality sterling silver, natural turquoise, and pure white zirconia.

Our turquoise comes from reputable mines, including Royston, USA.

Due to the natural variations in turquoise, each piece is unique and may differ slightly from the photos. This uniqueness adds to the charm and individuality of each item.

Turquoise is a delicate stone. Avoid exposing it to harsh chemicals, direct sunlight, and extreme temperatures. Clean it gently with a soft cloth and store it in a cool, dry place.

Yes, we offer international shipping. Shipping rates and times vary by destination and will be calculated at checkout.

We ship all orders from our warehouse located in UAS. We primarily use USPS for shipping.

We use industry-standard encryption technologies to ensure your payment information is secure. Our website is PCI-DSS compliant and we never store your payment information.

If you need to make changes or cancel your order, please contact us within 24 hours of placing the order.

Yes, once your order is shipped, you will receive a tracking number via email to monitor its delivery status.

Yes, exchanges can be made within 30 days of purchase. Please contact our customer service team to initiate an exchange.

Contact our customer service team at service@woturquoise.com with your order number and reason for the return or exchange. We will provide you with a return authorization and instructions.

Once we receive your returned item, we will inspect it and process your refund within 5-7 business days.